In some cases, we might need to check which band our phone is working on for troubleshooting purposes.

For example, if your 5G NR Router has no service at all after you insert a working SIM card in it, but the same SIM card works fine on your smartphone at the same location, we could check which  band works on the phone, then check if the 5G NR Router supports that band to see if it is a compatibility issue.

How to check the band working on smartphones?

For Android Phones

Android phones usually do not display band information, we need to install some third-party applications to obtain this information, such as the Cellular-Z application, to download this tool, you only need to go to the corresponding Google store or mobile application store to download it.

For iPhones

To find out what  band(s) your iPhone is using, please follow the steps below:

1) Launch the Phone app from your Home Screen.

2) Dial *3001#12345#* and then tap on the green Call button.

Note: This will not place a phone call, but it will open the iPhone’s hidden Field Test Mode.

3) While in the Field Test Mode, please look for Band Info under Serving Cell Info, which is the cellular band you are currently using:

Note: The page might look slightly different for different iOS versions.

To obtain the working frequency band of the 5G NR Router, please log in to the WEB page, and click the device after successful login

After you do the above troubleshooting, if still no internet access, you will need to contact Tenda support to further troubleshoot your concern. You can contact support.fwa@tenda.cn