1 Cannot find the Wi-Fi signal?

I cannot find the Wi-Fi signal of the ONT on my wireless device. What should I do?

Ensure that the 2.4G or 5G LED indicators light up. If not, the Wi-Fi networks of the ONT are disabled.

Enable Wi-Fi networks: Log in to the web UI of the ONT. Choose WLAN, and find Basic Settings in either wlan1 (5GHz) or wlan1 (2.4GHz). Deselect Disable WLAN Interface and click Apply Changes.

2 Change the Wi-Fi name/password

Log in to the web UI of the ONT, choose WLAN and repeat the following steps in wlan0 (5GHz) and wlan1 (2.4GHz):

Wi-Fi name: Choose Basic Settings and change the SSID (Wi-Fi name). Click Apply Changes, and click OK when Change setting successfully is shown.
Wi-Fi password: Choose Security, set Encryption to WPA/WPA2-PSK (recommended) and change the Pre-Shared Key (Wi-Fi password). Click Apply Changes, and click OK when Change setting successfully is shown.

3 How to reset the ONT?

Method1: After the ONT completes startup, press the WPS/RST button for more than 10 seconds and release it. All LED indicators will light off in a few seconds. When the PWR LED indicator lights solid on again, the ONT is reset.

Method2: Log in to the web UI of the ONT, choose Admin > Backup/Restore and click Reset on the page.

4 Cannot find the 5 GHz Wi-Fi signal?

if you cannot find the 5 GHz Wi-Fi signal of the ONT, try the following solutions:

Check whether your wireless device supports 5 GHz Wi-Fi network. Only devices supporting 5 GHz network can find and connect to the 5 GHz Wi-Fi network.
If you can find other 5GHz Wi-Fi networks, refer to Q3.

5 Cannot access the Internet?

Try the following solutions:

Check the LED indicator status of ONT:

If the PWR LED indicator is off, ensure that the ONT is powered on properly.

If the LOS LED indicator blinks, ensure that the PON port is clean and connected properly, the fiber cord is not bent excessively and the input optical power is within the normal range (Rx Power between -28 dBm to -8 dBm on the Status > PON page).

If the PON LED indicator blinks, the ONT is not registered. Contact your ISP or verify the parameters for registration are correct.

Ensure that your ISP supports self-purchased PON device for internet access.
If you set the ONT to the router mode:

Ensure that the ONT obtains a valid IP address and gateway on the Status > Device > WAN Configuration page. If not, the WAN connection is not set up successfully. Verify the parameters are correct.

Ensure that the wired device is connected to a LAN port of the ONT or downstream router (if any) properly and set to Obtain an IP address automatically and obtain DNS server address automatically.

Ensure that the wireless device is connected to the Wi-Fi network of the ONT or downstream router (if any).

If you set the ONT to the bridge mode: ensure that the router or computer used for dial-up is connected and configured properly.

If the problem persists, consult your ISP.

6 Cannot log in to the ONT?

Try the following solutions:

Ensure that the ONT is powered on properly (the PWR LED indicator is solid green).
If you use a wireless device, such as a smartphone, to configure the ONT:

Ensure that your smartphone has disabled mobile data and is connected to the Wi-Fi network of the ONT.

Clear the cache of the web browser or change a web browser and try again.

Use another smartphone and try again.

If you use a wired device, such as a computer, to configure the ONT:

Ensure that your computer is connected to the ONT properly (the LAN LED indicator of the connected port lights up).

Ensure that your computer is set to Obtain an IP address automatically and obtain DNS server address automatically.

Use another computer and try again.

Reset the ONT and try again.

LED indicator	Color	Status	Description
PWR	Green	Solid on	The ONT is powered on properly.
PWR	Green	Off	The ONT is powered off or not powered on properly.
PON	Green	Solid on	The ONT is registered successfully.
		Blinking	The registration is not completed (unregistered or registering).
		Off	The received optical power is lower than the optical receiver sensitivity, or no fiber cord is connected.
LOS	Red	Blinking	The received optical power is lower than the optical receiver sensitivity, or no fiber cord is connected.
LOS	Red	Off	The received optical power is within the optical receiver sensitivity.
LAN	Green	Solid on	There is at least one LAN port connected properly, but no data is being transmitted over the corresponding port.
		Blinking	There is at least one LAN port connected properly, and data is being transmitted over the corresponding port.
		Off	No Ethernet device is connected or the Ethernet device is not connected to any LAN port properly.
2.4G/5G	Green	Solid on	The 2.4 GHz/5 GHz Wi-Fi network is enabled, but no data is being transmitted wirelessly.
		Blinking slowly (0.5s)	The 2.4 GHz/5 GHz Wi-Fi network is enabled, and data is being transmitted wirelessly.
		Blinking quickly (0.25s)	The ONT is performing or pending for WPS negotiation.
		Off	The 2.4 GHz/5 GHz Wi-Fi network is disabled.
TEL	Green	Solid on	The ONT is registered with IMS, but no data is being transmitted.
		Blinking	The ONT is registered with IMS, and data is being transmitted.
		Off	The ONT is not registered with IMS.

Port/Button	Description
PON	Optical fiber port. You can find it on the bottom of the ONT, which is used to connect to a fiber cord.
PWR	Power jack. Please use the included power adapter to connect the ONT to a power source.
TEL	Telephone port. Used to connect to a telephone for voice service using a telephone cable, which needs to be prepared by yourself.
LAN1/LAN2	Gigabit LAN ports. Used to connect to a router, switch, computer or IPTV set-top box.
WPS/RST	WPS/Reset button. WPS: Wi-Fi-enabled devices can connect to the Wi-Fi networks of the ONT without entering the password through WPS negotiation. Press the button for 1 to 3 seconds to start the WPS negotiation process of the ONT. The 2.4G and 5G LED indicator blinks quickly. Within 2 minutes, enable the WPS function on a WPS-supported device to establish a WPS connection. Reset: Restore the ONT to the configurations preset by the ISP. After the ONT completes startup, press the button for more than 10 seconds and release it. All LED indicators will light off in a few seconds. When the PWR LED indicator lights solid on again, the ONT is restored to the configurations preset by the ISP.

Installation Guide