1 The internet LED indicator does not light up. What should I do?

Start a web browser, and access tendawifi.com:

If you are required to enter a PIN code to unlock the SIM card, contact your ISP for the PIN code.
If you are required to enter APN parameters manually, enter these parameters provided by your ISP.
If the internet LED indicatoris still off after you finish the Quick Setup Wizard, your SIM card may run out of money.

If the problem persists, contact your ISP for help.

2 I cannot access the internet after the configuration. What should I do?

Ensure that the internet LED indicatorlights solid on. If not, refer to Q1.

If the problem persists, try the following methods:

For wired devices, such as computers:

Ensure that your computer is connected to port WAN/LAN or LAN properly.

Ensure that your computer is set to obtain an IP address automatically and obtain DNS server address automatically.

For wireless devices, such as smartphones:

Ensure that your wireless device connects to the Wi-Fi network of the router with the Wi-Fi name you set.

Log in to the web UI and change your Wi-Fi name and Wi-Fi password on Wi-Fi Settings > Wi-Fi Name & Password page. Then try again.

3 I cannot access the web UI of the router by visiting tendawifi.com. What should I do?

Try the following solutions.

If you log in with a wireless device:

Ensure that your wireless device is connected to the Wi-Fi network of the router.
Disable the cellular network of your wireless device.
Clear the cache of your web browser or change another web browser and try again.

If you log in with a wired device:

Ensure that the computer has connected to the router properly.
Ensure that the IP address of your computer is 192.168.0.X (X ranges from 2 to 254). If not, unplug and replug one end of the Ethernet cable between the router and the computer, and try again.
Clear the cache of your web browser or change another web browser and try again.

If the problem persists, reset the router (hold down the RST/WPS button for about 8 seconds) and configure it again.

4 Why cannot I find the Wi-Fi signal of the router?

Connect your computer to port WAN/LAN or LAN of the router to log in to the web UI. Navigate to Wi-Fi Settings > Wi-Fi Name & Password:

Ensure that the wireless function is enabled. If not, enable it and save the setting. Search for the Wi-Fi signal again on your smartphone.
Ensure that the Hide function is disabled. If not, disable it and save the setting. Search for the Wi-Fi signal again on your smartphone.

5 How to change my Wi-Fi name and password?

Log in to the web UI of the router on your wired or wireless device, navigate to Wi-Fi Settings > Wi-Fi Name & Password and customize your Wi-Fi name and password.

6 Why cannot I access the internet with a SIM card under the wireless router mode?

The 3G/4G router mode and the wireless router mode are two different operating modes. You can only use the SIM card to access the internet under the 3G/4G router mode.

LED indicator		Status	Description
	Power LED indicator	Solid on	The router is powered on properly.
	Power LED indicator	Off	The router is powered off or not powered on properly.
	Internet LED indicator	Solid on	The router is connected to the internet.
	Internet LED indicator	Off	No internet access is available.
	Wi-Fi LED indicator	Solid on	The Wi-Fi network is enabled.
		Blinking	The router is ready for WPS negotiation.
		Off	The Wi-Fi network is disabled.
	LAN LED indicator	Solid on	At least one device is connected to a LAN port of the router.
	LAN LED indicator	Off	No device is connected to any LAN port of the router.
	Signal strength LED indicator	3 bars	Excellent signal.
		2 bars	Good signal.
		1 bars	Fair signal.
		Off	No signal.

Port/Button	Description
ON/OFF	Power button. Used to turn on or off the router.
PWR	Power jack. Used to connect to a power source to supply power for the router.
RST/WPS	Used to reset the router, or start WPS negotiation of the router. Reset: Hold down the button for about 8 seconds, and release it when all LED indicators light off and then light up. The router is reset. WPS: Press the button, and the Wi-Fi LED indicator blinks. Configure WPS-enabled wireless devices within 2 minutes to start WPS negotiation with the router.
WAN/LAN	It can serve as a WAN port or a LAN port. By default, the router is under 3G/4G router mode and it serves as a LAN port. When the router is set to the wireless router mode, it serves as a WAN port.
LAN	It is a LAN port used to connect to wired devices, such as a computer. When the IPTV function is enabled under the wireless router mode, it serves as the IPTV port to connect to the set-top box.
Antenna socket	Used to connect to the included antennas to provide Wi-Fi network.

Installation Guide