Ensure that the internet indicatorlights solid on. 

If the problem persists, try the following methods:

• For wired devices, such as computers:

Ensure that your computer is connected to port WAN/LAN or LAN properly.

Ensure that your computer is set to obtain an IP address automatically and obtain DNS server address automatically.

• For wireless devices, such as smartphones:

Ensure that your wireless device connects to the Wi-Fi network of the router with the Wi-Fi name you set.

Log in to the web UI and change your Wi-Fi name and Wi-Fi password on Wi-Fi Settings > Wi-Fi Name & Password page. Then try again.